The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. When was the last time a vendor did that? Herman Miller Aeron Chair With Posturefit Assembly Instructions June 22, 2018 December 13, 2020. Super high quality, priced better than used, really fast shipping, exceptional customer service. My chair was received within a couple days (even with an ordering error on my part) and looks brand new. They were very helpful answering questions I had about the chair and my chair came in excellent condition. Chair looks and functions as new. 4.2 out of 5 stars 146 ratings. I ordered the cylinder on Thursday and had it on Monday. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. Doing business with them was a pleasure. deals only in original Herman Miller Chairs and spare parts. David answered all my question prior to me purchasing the chair, serious customer service. I liked the Crandall chair and the upholstery so much I wanted to send my wife's chair to be reupholstered in vinyl with the additional cushion padding. Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions.I like the many options that we can choose when purchasing a chair. I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. Product is excellent. Chairs are as good as new. Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. Our V2 arrived within 5 business days and it looks brand new. I ordered a Steelcase Leap V2 from them and it was defective. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. And it came much faster than I anticipated. Very professional and they do what they say they are going to do! Dealing with most companies and the entire experience is usually such a hassle.Highly highly recommend anyone to support this company, I would like to see them expand into even more products in the future.You also get a great chair for much less!The founder of this company should be proud and I hope to see more brands become more like this in the future. Give a gift card! It looks basically new. } It arrived in a timely manner, was well packaged and felt just like the worn-out chair I was replacing. Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. Quick response to my questions. It's great doing business with you! Delivery can be arranged anywhere in Hong Kong and Macao. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. Herman Miller Aeron base Aeron’s shown on the armrest and backrest. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. I was expecting at least a week to ship and receive the chair. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. I arrived in great shape and was easy to assembly. Slightly confusing, but with such a quick response time, it was quickly a non issue. Incredible work done by incredible people. The sacral-pelvic support cooperates to contour the human body. A good chair is a necessity for a home office especially now that we are all Zooming because of Covid 19. I confirmed that 2 pm would be fine.Today is Monday. They shipped me a replacement the next day. The chairs arrived quickly, they were easy to put together (with paper instructions and a video! I am extremely impressed and pleased. It's also really comfortable, and very easy to adjust. Remastered for today’s work and workers, Aeron now offers smarter weight distribution and suspension through 8Z Pellicle, and adjustable PostureFit … The reupholstered cushions and arm rests looked like they just came from the factory. Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. The second one arrived with assembly instructions, so that bit of process must have been fixed in the intervening week or two between orders.Both chairs are refurbished, but arrived in excellent shape. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. Crandall Office Furniture is family-owned company that provides truly outstanding customer service. I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. Minor assembly had great instructions. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. Packaging was done well and the instructions sheet is clear. I will definitely be a returning customer. I've always been a fan of the Steelcase Leap, but couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. Wonderful chair! 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